Your Lomi Questions, Answered

Yes! We offer free shipping on orders over $50 within the U.S. and Canada. If your order total is below that threshold, standard shipping rates will apply at checkout.

Orders typically ship within 1–3 business days from our warehouse. Once shipped, you’ll receive a tracking number via email. Delivery times vary by location, but most orders arrive within 5–10 business days. We currently ship to the U.S. and Canada.

• If you purchased your Lomi directly from us (pela.earth/lomi.com) you can return Lomi within 90 days of receiving your purchase with proof of purchase.

• If you are entitled to a return, we will cover the return shipping* and refund your purchase price. A credit will automatically be applied to your original method of payment. Please note that these refunds can take 5-10 days to appear.

• If 90 days or more have passed since you received the unit, we cannot offer you a refund or return. You are still eligible to be covered by the 1 year limited warranty which covers warranty replacement, but does not qualify for a refund.
  
  *please note returns of more than one Lomi unit are subject to a $100 restock fee

• Consumable items (LomiPods, Lomi Filters, Blends) are non-returnable at this time.

1. Submit your claim
   Click on Submit a Return for you country. You will be directed to our Returns portal where you can log in with your Email Address and Order Number.
   
2. Pack your item(s)
   Securely package up your item(s). please ensure that you get proof of postage in case you need to contact us about your return.
   
3. Send your package
   Once you submit your claim, you’ll be given a Shipping Label to print or present at your chosen drop off point.
   
4. Receive your refund
   Once your package has been received and reviewed at our return location, we will refund you to your original method of payment. Please note that these refunds can take up to 5-10 business days to process.

For EU or UK purchases please email hello@lomi.com

All Lomi hardware comes with a standard one-year warranty. Plus, active subscribers on select plans* enjoy unlimited warranty coverage for added peace of mind.

Here’s how we support you:

• Repair: For minor issues, we’ll send replacement parts to get your Lomi back up and running quickly.
• Replace: In the rare case your Lomi can’t be repaired, we’ll send you a replacement unit.

*Coverage is subject to our warranty terms and conditions.

Lomis purchased from a retail store are subject to that store's return policy and can not be processed through our online return portal.

Lomi 3 is available at a discounted price when you bundle it with our annual Membership.

The Membership includes four filter refills delivered straight to your door—keeping your Lomi running at its best and odor-free all year long. The annual fee is $120 USD, billed automatically three months after your Lomi ships to you.

Included as part of your Membership is ongoing Lifetime Warranty coverage, giving you peace of mind and comprehensive support from our team for any issues that your Lomi 3 may encounter for as long as your Membership remains active.

Didn't buy a membership when you purchased Lomi 3? Not to worry, you can sign up now and still get all the benefits!

We have a dedicated Lomi Membership portal where you can modify your subscription by logging into your account.

Click the link below to enter your email address and we will send you a one-time code to log in securely.

Once you are logged in, you will have the ability to manage your Lomi Membership or subscription.

If your payment failed or you were charged incorrectly, you may need to update the payment details linked to your account. Access your account below.

Still need help? Click the “Contact Us” button below and our team will be happy to assist you.

If you already have a Lomi subscription, it’s fully compatible with Lomi 3. Lomi 3 uses the same Filter Refills and LomiPods as our Lomi 1 and Lomi 2 models. Plus, with its single filter, keeping odors at bay has never been easier!

Almost anything you eat can go in Lomi.

Breakfast, lunch, dinner, your yard waste, yesterday’s coffee filter, and even that barely-touched school lunch box. Lomi handles it all.

• Fruits & Veggies
• Meats & Dairy
• Breads & Grains
• Yard Waste

For best results, use a balanced mix of materials and avoid high-sugar items on their own.

Lomi Approved mode was removed to make Lomi 3 simpler and more intuitive. As Lomi Approved Mode is removed, we no longer recommend adding bio-based plastics to your Lomi cycles.

Lomi 3 has been completely redesigned to be more compact, convenient, and connected than ever before.

It features a quieter operation, a sleek new hinged lid, and an intuitive interface for effortless mode selection. With a 36% smaller footprint that saves valuable counter space, Lomi 3 still maintains the same generous 3L bucket capacity as previous models.

Lomi 3 is currently available exclusively in the United States and Canada.

Almost anything you eat can go in Lomi.

Breakfast, lunch, dinner, your yard waste, yesterday’s coffee filter, and even that barely-touched school lunch box. Lomi handles it all.

• Fruits & Veggies
• Meats & Dairy
• Breads & Grains
• Yard Waste
• Lomi Packaging and other Lomi Approved™ products and packaging

Yes, occasional noises are completely normal. You may hear cracking, grinding, or creaking sounds, especially when composting tougher materials like coffee grounds, eggshells, or other dry, fibrous scraps. These sounds come from those materials shifting and breaking down inside the bucket.

To reduce excess noise:

• Clean your bucket thoroughly every 3 cycles
• Chop food waste into smaller pieces (around 1 inch)
• Use a variety of food types to help with even mixing

If you hear higher-pitched creaks, it often just means something like coffee grounds is momentarily stuck—it’s nothing to worry about!

Still need help? Click below to contact our support team

Still need help? Click below to contact our support team.

Remote Control is available for Lomi 3 and Lomi 2, with some differences by model:

• Lomi 3:
  Fully compatible with both iOS and Android using the Lomi App (version 3.1.0 or higher). No firmware update needed—just connect and go!
  
• Lomi 2:
  Currently available only on iOS (Android support coming soon). You'll need the Lomi App version 3.1.0+ and firmware version v1.1.20.1. If your Lomi 2 is connected to WiFi, the firmware will update automatically.
  
• Lomi 1:
  Not compatible with Remote Control features.
  

Pro Tip: Make sure your app is updated to the latest version in the App Store or Google Play!

Still have questions about the Lomi app Remote Control feature? Click below to contact our support team.

Still need help? Click below to contact our support team.