Holiday Return Policy
Orders placed on lomi.com between Nov 1- Dec 31 can be returned until Jan 31. Return shipping is free (as always).
Online Purchase Returns
- If you purchased your Lomi directly from us (pela.earth/lomi.com) you can return Lomi within 30 days of receiving your purchase with proof of purchase.
- If you are entitled to a return, we will cover the return shipping and refund your purchase price. A credit will automatically be applied to your original method of payment. Please note that these refunds can take 5-10 days to appear.
- If 30 days or more have passed since you received the unit, we cannot offer you a refund or return. You are still eligible to be covered by the 1 year limited warranty/happiness guarantee which covers warranty replacement, but does not qualify for a refund.
Lomi's purchased from a retail store are subject to that store's return policy and can no be processed through our online return portal.
Consumable items (LomiPods, Lomi Filters, Blends) are non-refundable at this time.
Sometimes, things don’t work out, but sometimes we just need a little help!
- If your Lomi Earth output is too wet for example, consider taking a peek at our FAQ support pages or speak to one of our Customer Service Representatives for a solution (we have them!).
- If you have any issues with the machine itself, we provide maintenance and replacement due to wear and tear (including replacement parts!). Learn more about our Warranty here.
How to Make a Return
- Submit your claim
Click on Submit a Return for you country. You will be directed to our Returns portal where you can log in with your Email Address and Order Number.
- Pack your item(s)
Securely package up your item(s). please ensure that you get proof of postage in case you need to contact us about your return.
- Send your package
Once you submit your claim, you’ll be given a Shipping Label to print or present at your chosen drop off point.
- Receive your refund
Once your package is shipped off to us, we will refund you to your original method of payment. Please note that these refunds can take 5-10 business days.
For EU or UK purchases please email email@example.com
- Lomi comes with a standard 1-year warranty
- Active subscribers get unlimited warranty coverage
- The warranty applies should your Lomi have a manufacturing defect in the product material or workmanship within the stated Warranty period.