Online Purchase Returns
- If you purchased your Lomi directly from us (pela.earth/lomi.com) you can return Lomi within 30 days of receiving your purchase with proof of purchase.
- If you are entitled to a return, we will cover the return shipping* and refund your purchase price. A credit will automatically be applied to your original method of payment. Please note that these refunds can take 5-10 days to appear.
- If 30 days or more have passed since you received the unit, we cannot offer you a refund or return. You are still eligible to be covered by the 1 year limited warranty/happiness guarantee which covers warranty replacement, but does not qualify for a refund.
*please note returns of more than one Lomi unit are subject to a $100 restock fee
Lomis purchased from a retail store are subject to that store's return policy and can not be processed through our online return portal.
Sometimes, things don’t work out, but sometimes we just need a little help!
- If your Lomi Earth output is too wet for example, consider taking a peek at our FAQ support pages or speak to one of our Customer Service Representatives for a solution (we have them!).
- If you have any issues with the machine itself, we provide maintenance and replacement due to wear and tear (including replacement parts!). Learn more about our Warranty here.
Submit a Return
- Submit your claim
Click on Submit a Return for you country. You will be directed to our Returns portal where you can log in with your Email Address and Order Number.
- Pack your item(s)
Securely package up your item(s). please ensure that you get proof of postage in case you need to contact us about your return.
- Send your package
Once you submit your claim, you’ll be given a Shipping Label to print or present at your chosen drop off point.
- Receive your refund
Once your package has been received and reviewed at our return location, we will refund you to your original method of payment. Please note that these refunds can take up to 5-10 business days to process.
For EU or UK purchases please email email@example.com
We stand by our products and provide a free one year warranty on all Lomi hardware. Active subscribers get unlimited warranty coverage.
We repair or replace your lomi for up to one year from the purchase date as you are in compliance with our warranty terms and conditions. Read the full Terms and Details here.
- Repair: Should a small issue arise we send out replacement parts to make sure you can have your Lomi running as soon as possible!
- Replace: In the rare occasion that a Lomi needs a full replacement we'll send you a replacement Lomi.
- Refurbish: Should we need to replace your machine we take your original Lomi back in house to fix and donate to our Learn with Lomi School programs.